Shipping policy

Last updated: August 3, 2026

Thank you for shopping with GallZen. We want your shopping experience to be simple, transparent, and enjoyable. This Shipping Policy explains how your order is processed and delivered.

Free Shipping

We are pleased to offer FREE shipping on all orders. The price you see at checkout is the final product price unless customs duties or import taxes apply in your country.

Order Processing

Every GallZen product is made to order specifically for you. This approach helps reduce overproduction and supports more sustainable manufacturing.

Please allow 2–5 business days for your order to be produced and prepared for shipment.

During busy periods such as holidays or promotional events, processing times may be slightly longer.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is typically:

5–8 business days

These delivery times are estimates and begin once your order has been shipped. While most orders arrive within this timeframe, delivery dates cannot be guaranteed.

Shipping carriers, customs inspections, severe weather, public holidays, or other circumstances beyond our control may occasionally cause delays.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number (where available).

Tracking information may take up to 48 hours to become active after shipment.

Shipping Destinations

GallZen currently ships to many countries worldwide. If your location is unavailable during checkout, we are unfortunately unable to ship to that destination at this time.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. If production has not yet started, we will do our best to update your shipping information.

Once an order has entered production or has been shipped, we may not be able to make changes.

Orders returned because of an incorrect or incomplete address provided by the customer may require payment of additional shipping costs for reshipment.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by your local customs authorities and are the responsibility of the customer. GallZen has no control over these charges and cannot predict their amount.

Delivery Delays

Although we work with trusted fulfillment and shipping partners, occasional delays may occur due to circumstances beyond our control, including:

  • High shipping volumes
  • Customs processing
  • Weather conditions
  • Public holidays
  • Carrier disruptions
  • Regional transportation issues

We appreciate your patience if your order experiences an unexpected delay.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us within 14 days of the estimated delivery date or delivery confirmation.

Please include:

  • Your order number
  • Your name
  • Photos of damaged items (if applicable)
  • A brief description of the issue

We will investigate the situation with our fulfillment and shipping partners and work toward a fair resolution.

Multiple Items

If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment location. If this happens, you will receive separate tracking information for each shipment when available.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

We are committed to providing friendly service and keeping you informed throughout your order journey. Thank you for choosing GallZen.