Refund policy
GallZen Return & Refund Policy
Effective Date: September 3, 2026
GallZen (“we,” “us,” or “our”) produces products using a print-on-demand fulfillment process. Products are made after an order is placed.
We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights when purchasing from GallZen, including your rights under applicable European Union consumer protection laws.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under applicable law.
1. Right of Withdrawal for EU Consumers
If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.
However, this right of withdrawal does not apply where the product is made according to your specific requirements or is clearly personalised for you, to the extent permitted by applicable law.
The fact that a product is produced using a print-on-demand process does not by itself remove the statutory right of withdrawal.
If the right of withdrawal applies to your order and you wish to exercise it, please contact us within the applicable 14-day period at:
You must communicate your decision to withdraw clearly. You may use your own wording; a specific form is not required.
Return shipping costs
GallZen will cover the return shipping costs for returns made under this policy. Customers will not be charged a return fee.
We will provide you with the applicable return instructions after receiving your withdrawal request.
Goods should be returned without undue delay and, in accordance with applicable law, no later than 14 days after you have communicated your decision to withdraw.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, to the extent permitted by applicable law.
2. Refunds for Withdrawal
Where you validly exercise your right of withdrawal, GallZen will refund the exact amount you paid at checkout for the returned order, including any product amounts and any other charges actually paid by you in connection with that order.
Because GallZen currently offers free standard shipping, customers are not charged a shipping fee at checkout, and therefore no shipping amount is deducted from or added to the refund.
The refund will normally be made using the same payment method you used for the original transaction, unless otherwise agreed with you.
Where permitted by applicable law, GallZen may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.
Customers will not be charged a return fee. GallZen covers the return shipping costs for returns made under this policy.
3. Defective, Damaged, or Incorrect Products
If your product is defective, damaged, misprinted, incorrect, or otherwise does not conform to the order or product description, please contact us.
Examples include:
- The product arrives damaged.
- The product contains a significant printing error.
- You received the wrong product.
- The product materially differs from its description.
- The product has another defect or lack of conformity covered by applicable consumer law.
Please contact us at:
When contacting us, please provide:
- Your order number
- A description of the problem
- Photographs showing the issue, where reasonably possible
Customers will not pay return shipping costs for defective, damaged, incorrect, or otherwise non-conforming products. GallZen will cover the applicable return costs.
Depending on the circumstances and applicable law, we may repair or replace the product. If repair or replacement is not possible, cannot be completed within a reasonable time, or would cause significant inconvenience, you may be entitled to an appropriate price reduction or refund.
4. Legal Guarantee of Conformity
For consumers in the European Union, GallZen provides the statutory rights relating to the legal guarantee of conformity.
Under applicable EU consumer law, goods must conform to the contract and meet the applicable requirements concerning their quality, functionality, compatibility, and conformity with their description.
EU consumers generally have a minimum two-year legal guarantee for goods from the time they receive the product, subject to applicable national law and any additional rights provided by the consumer's country.
These statutory rights apply regardless of whether the product was produced using a print-on-demand process.
Nothing in this policy limits your statutory rights.
5. Wrong Size, Color, or Change of Mind
If you selected the wrong size, color, or design, or simply changed your mind, the following rules apply:
EU consumers
If the statutory 14-day right of withdrawal applies to your purchase, you may exercise that right in accordance with Section 1 of this policy.
If the product was made according to your specific requirements or is clearly personalised for you, the statutory withdrawal exception may apply.
Other customers
For customers outside the European Union, return and cancellation rights may depend on the laws applicable to the purchase and the customer's location.
Where no statutory right to return applies, GallZen does not generally accept returns solely because a customer selected the wrong size or color, changed their mind, or no longer wants the product.
6. Print and Color Variations
Because products are printed using commercial printing processes and because screens and devices display colors differently, minor variations in color, print positioning, or appearance may occur.
Minor variations that do not materially affect the product's conformity with its description are not necessarily considered defects.
However, this does not affect your statutory rights where the product does not conform to the contract or applicable consumer protection law.
7. Non-Returnable or Non-Refundable Situations
Subject always to mandatory consumer rights, the following situations may not qualify for a voluntary return or refund:
- Products that have been used or damaged by the customer beyond what is permitted under applicable law.
- Products with damage caused by improper use or care.
- Products that were correctly produced according to the customer's specifications or personalised design where the statutory right of withdrawal does not apply.
- Gift cards or promotional items, where permitted by applicable law.
This section does not exclude or limit any statutory right you may have.
8. How to Contact Us
To request a return, exercise your right of withdrawal, or report a defective, damaged, incorrect, or non-conforming product, contact:
GallZen
Email: gallzenstore@gmail.com
Please include your order number and sufficient information for us to identify and process your request.
9. Your Statutory Consumer Rights
This policy is intended to operate alongside, and not replace, the mandatory consumer protection laws applicable to your purchase.
If the law of your country provides you with rights that are more favorable than those described in this policy, those statutory rights remain unaffected.
If you have any questions regarding returns, refunds, or your consumer rights, please contact us at gallzenstore@gmail.com.